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a living room with a couch and a kitchen in the background at Novella Biltmore, Phoenix, AZ 85016

Frequently Asked Questions

Frequently Asked Questions

Maintenance

Full paint, carpet steam clean or replaced if needed, professional clenaing, and a full maint inspection of all items in the home.  This includes the final make ready inspection.

Please submit a service request through your resident portal. 

By our maintenance supervisor within a 48 to 72 hour window.  

No.  As long as we have permission to enter we can handle this while you are away. 

Our service team is on call 24 hours to assist.  Simply call our 800 number to leave a message and he will be notified that you need assistance.  

Yes, as long as you return the home to us in the condition it was given to you in. 

Amenities

24 hour fitness center, resort style pool with jacuzzi, fire pit, BBQ grills, lounge areas.

Yes, there are two car garages attached to every home and open parking throughout the community.

Stove/over, refrigerator, microwave, washer and dryer.

$250 one time pet fee, $400 pet deposit and $50 monthly pet rent. 

No weight but aggressive breeds are not allowed.  

We have two grassy pet areas onsite. 

Yes, 3 and 6 with a $500 monthly premium.

With client approval.

Peleton bikes, a row machine, treadmill, freewieghts, medicine balls, mats.

Quiet hours: 10 pm to 9 am.  
Amenity fee is $25

Admin

Appointments are preferred and if availabl I absolutley accommodate a walk in. 

Online through our website, but I will sent you the invite link to apply.

$75 application fee per applicant and $250 adim fee. 

Don't stress!  I am a pro at this and am going to make this as easy as possible for you.

Online through our resident portal. 

You can pay with credit card, ACH, or with autopay.

Yes, $300,000 worth of liability. 

Directly through the utility company.  

You can have someone up to 14 days.

Yes, there is an early termination clause that allows this. 

Location

There is a Trader Joes, Whole Food, Sprouts, Fry's, and Target within a two mile radius.

Starbucks, The Human Bean, and Luci's are all 1-2 miles away.  

Directions

Find the directions to our community here.

16th street and Missouri

Neighborhood

Biltmore

The Biltmore neighborhood is one of the most prestigious and desirable areas in all of Phoenix, known for its elegant residential streets, upscale retail, and resort-style atmosphere. Novella at Biltmore is located at 5455 N 18th St, offering three-bedroom luxury townhomes that perfectly capture the refined character of this neighborhood. With Biltmore Fashion Park, renowned dining destinations, and beautiful desert landscaping all nearby, this area delivers an exceptional everyday living experience for renters seeking a high-end address.

Arcadia

Just east of Biltmore, the Arcadia neighborhood is one of Phoenix's most beloved communities, defined by lush landscaping, walkable streets, and proximity to Camelback Mountain. Novella at Arcadia is a sister property located in this neighborhood, offering another luxury townhome option in one of the valley's most sought-after zip codes. If you are exploring luxury rentals in both communities, both Novella properties represent the best of what Phoenix has to offer.

Camelback East

Camelback East is a sprawling and well-connected Phoenix neighborhood centered around the iconic Camelback Mountain. Renters here enjoy access to major employer corridors, hiking trails, diverse dining, and easy freeway connections. Its central location makes it convenient for navigating the broader Phoenix metro area.

Midtown Phoenix

Just south of Biltmore, Midtown Phoenix has undergone significant revitalization and now offers a dynamic mix of residential, dining, and entertainment options. With the light rail running through the area and proximity to downtown employers, it is a vibrant alternative for renters considering the central Phoenix market.

Indoor and Outdoor Living, Seamlessly Intertwined The Biltmore neighborhood offers one of the most distinctive living experiences in all of Arizona. Characterized by elegant resort-style surroundings and a lifestyle that blends indoor sophistication with outdoor accessibility, Biltmore is a neighborhood that feels like a destination in itself. Novella at Biltmore reflects this ethos with three-bedroom townhomes built to the utmost standards, where refined interiors meet resort-inspired community spaces.

Upscale Shopping and Dining

  • Biltmore Fashion Park is one of Phoenix's premier open-air shopping destinations, featuring high-end retail, acclaimed dining, and a beautifully curated environment just minutes from the property.
  • Camelback Colonnade is a nearby retail center offering a broad mix of shops, restaurants, and everyday conveniences.
  • Whole Foods Market is conveniently located close to the property, providing access to premium and organic groceries.
  • The Parlor Pizzeria is a beloved local dining destination that exemplifies the quality and creativity of the Biltmore area's restaurant scene.

Outdoor Recreation and Green Space

  • Desert Storm Park is a nearby green space perfect for outdoor recreation, exercise, and enjoying Phoenix's abundant sunshine.
  • The proximity to Camelback Mountain makes world-class hiking and climbing accessible within minutes, a defining feature of the broader Camelback area.
  • The Arizona desert landscape surrounding the Biltmore neighborhood offers a stunning natural backdrop that makes everyday life feel like a retreat.

Connectivity and Convenience

  • AZ-51 (Piestewa Freeway) runs directly adjacent to the Biltmore area, providing effortless access to Scottsdale to the north and I-10 to the south.
  • The Camelback Road Light Rail Station is nearby, connecting residents to Downtown Phoenix and other urban centers without a car.
  • Phoenix Sky Harbor International Airport is approximately 8 miles away, making domestic and international travel highly convenient.

Shopping and Retail Experiences

  • Biltmore Fashion Park is one of the most beautifully designed outdoor shopping centers in Phoenix. Featuring a curated mix of upscale retailers, casual and fine dining, and a lively community atmosphere, it is a destination in its own right and just minutes from Novella at Biltmore.
  • Camelback Colonnade offers a more everyday retail experience with a wide variety of stores, dining options, and services, all conveniently located near the property.
  • Whole Foods Market provides an elevated grocery shopping experience, offering organic produce, specialty items, and prepared foods for those who prioritize quality in their everyday routines.

Dining and Local Favorites

  • The Parlor Pizzeria on Central Avenue is a local landmark celebrated for its creative pizzas, craft cocktails, and stylish interior. It represents the kind of neighborhood dining that makes the Biltmore area special.
  • The Camelback Road dining corridor stretches east and west from Biltmore and is lined with celebrated restaurants, from elevated casual spots to upscale dinner destinations.
  • The broader central Phoenix area offers an expansive and diverse dining scene that makes every meal an opportunity for discovery.

Outdoor Recreation

  • Desert Storm Park is a neighborhood green space offering open lawns, recreational areas, and a relaxing environment for outdoor activities close to the property.
  • Camelback Mountain, one of Phoenix's most iconic natural landmarks, is accessible within a short drive and offers two world-class hiking trails with panoramic views of the entire Phoenix metro area.
  • The Arizona desert environment surrounding Biltmore makes for stunning scenery on morning walks, bike rides, and outdoor leisure throughout the year.

Day Trips and Regional Exploration

  • Old Town Scottsdale is approximately 10 miles north via AZ-51 and offers galleries, boutique shopping, nightlife, and a vibrant cultural scene.
  • Downtown Phoenix is easily accessible via AZ-51 or the light rail, providing access to sports venues, arts districts, and the growing urban core of the city.
  • Tempe is a short drive south and is home to Arizona State University, Mill Avenue's entertainment district, and Tempe Town Lake.

Major Roadways and Transportation

  • AZ-51 (Piestewa Freeway) is the primary freeway corridor serving the Biltmore area, offering fast northbound access to Scottsdale and southbound connections to I-10 and the greater Phoenix freeway network.
  • The Camelback Road Light Rail Station is nearby, providing car-free access to Downtown Phoenix, the Sky Harbor Airport area, and Tempe, making the property well-positioned for a range of commuting needs.
  • Phoenix Sky Harbor International Airport is approximately 8 miles from the property, accessible in roughly 15 to 20 minutes under typical driving conditions.

Nearby Employers

  • Phoenix Children's Hospital, one of the largest and most respected pediatric healthcare systems in the nation, is located approximately 5 miles from Novella at Biltmore and represents one of the metro area's largest and most prominent employers.
  • Republic Services Corporate Headquarters, a Fortune 500 company, maintains a significant corporate presence in the Phoenix area and is accessible from the Biltmore corridor.
  • The Esplanade, located just east of the Biltmore area, is a prominent mixed-use business destination home to a significant concentration of corporate offices in real estate, finance, and the startup sector, drawing a high-earning professional workforce and serving as one of the most notable nearby employment hubs.
  • The broader Camelback Road and midtown Phoenix corridor is home to numerous financial services, healthcare, and technology employers, many reachable in just a few minutes by car or light rail.

Higher Education

  • Grand Canyon University is located in the greater Phoenix metro and is accessible via the freeway network from the Biltmore neighborhood.
  • Phoenix College sits in midtown Phoenix and can be reached quickly via surface streets heading west along Camelback or Indian School Road.
  • The Maricopa Community College system operates multiple campuses throughout the Phoenix area within a reasonable commute of the Biltmore neighborhood.

Nearby Schools

  • Madison Middle School is one of the well-regarded schools within the Madison Elementary District, located close to the Novella at Biltmore community.
  • The Madison Elementary District serves the broader Biltmore area and is recognized for its quality public school offerings in central Phoenix.

Proximity to Scottsdale

  • Scottsdale is accessible in approximately 15 minutes via AZ-51, placing Biltmore residents within easy reach of one of Arizona's most economically vibrant cities. Scottsdale's employment base spans healthcare, technology, finance, real estate, and hospitality, offering a wide range of professional opportunities within a short commute.

Community Amenities Novella at Biltmore is designed to deliver an elevated, resort-inspired living experience where every community feature reflects a high standard of comfort and style. Key community-level amenities include:

  • Resort-style pool and spa providing a luxurious outdoor escape that rivals any five-star destination
  • State-of-the-art fitness center equipped for a comprehensive and convenient workout routine
  • Outdoor fire pit offering a cozy and inviting social gathering space for residents to enjoy Phoenix evenings in style
  • Outdoor TV lounge creating a dynamic social space perfect for gathering with friends and enjoying games or movie nights under the Arizona sky
  • Barbecue areas inviting residents to grill and entertain in a communal outdoor setting
  • Private gated entrance ensuring an exclusive and secure environment for all residents
  • Pet-friendly community with private yards featuring doggie doors for four-legged companions
  • Proximity to Biltmore Fashion Park, Camelback Colonnade, and Whole Foods Market for unmatched everyday convenience

Apartment and Townhome Features Inside each three-bedroom townhome at Novella at Biltmore, residents enjoy an impressive array of premium interior finishes and functional design details:

  • Spacious floor plans ranging from 1,819 to 2,560 square feet with open-concept great rooms
  • Private yards, patios, and balconies extending the living space into the beautiful Arizona outdoors
  • Two-car attached garages with direct access for security and convenience
  • Gourmet kitchens featuring gas stoves, quartz countertops, spacious islands, and stainless-steel appliances
  • Soaring high ceilings and wood-style flooring that create an elegant, light-filled interior
  • Designer finishes throughout, including built-in desks and wine bars in select homes
  • Oversized primary showers and walk-in closets for a spa-like daily routine
  • Nest thermostats for smart, energy-efficient climate control
  • Video doorbells for added security and modern convenience
  • In-unit laundry rooms with full-size washers and dryers
  • Extra storage to keep every home organized and uncluttered

The depth and quality of amenities at Novella at Biltmore make it one of the most thoughtfully appointed luxury townhome communities available for rent in Phoenix, AZ.

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